Frequently Asked Questions (F.A.Q.)
This approach helps us prevent abuse and continue offering a high-quality service to serious users. Rest assured, you won't be charged until the trial ends, and you can cancel anytime with just a few clicks—no need to contact support or jump through hoops.
To cancel your subscription, click your username or avatar in the top-right corner, go to Plan Information, then select Change Plan. You'll find the cancellation button toward the bottom of the page.
Yes, you will still be able to view and delete your data; however, you will not be able to edit or add new data. Additionally, you won't be able to add new users to a project or join other projects. If you don't resume your subscription within 180 days, all data associated with your account may be subject to deletion.
If you require additional upload space beyond the maximum plan limit, please contact us directly. We'll be happy to explore individual options tailored to your needs.
To enable previews for artifacts added as external links, the external host where the original artifact is stored must support Cross-Origin Resource Sharing (CORS). Unfortunately, this is rarely the case. Popular cloud storage providers, for instance, only allow CORS for files with public links, which may not align with your preferences. However, we may consider introducing deeper integrations with external services in the future if there is significant community interest.
We are considering offering an Enterprise option in the future. This option would provide your company with enhanced performance and security by hosting your instance on a dedicated server, eliminating the need to share with other users. If you’re interested, please feel free to contact us for more information.
If you switch to a higher plan, the change takes effect immediately, and you will be charged a prorated amount. However, if you only adjust the term (monthly or yearly) within the same tier, the new plan will begin after the current term ends. You will not be charged before the new plan starts, allowing you to change your decision if needed. If you cancel your subscription, you can continue using your current plan until the subscription period concludes
Your rights (or permissions) are determined by the person who manages user permissions for the project. However, if you are the creator of an entity (such as an asset), you automatically retain full rights over it, provided you still have access to the parent entity. To better understand the permissions system, please read our rights guide (10 minutes read).
This section will be updated periodically, so please check back from time to time. If you have any questions, concerns, suggestions, or other feedback, feel free to contact us.
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